Sports Tech
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THIS MIGHT HELP!
I went through the same experience as everybody else so I will not tell you what happened. Like most of you I have tried to get in touch with the company with no success. I originally ordered an exercise bike from SPORTSTECH, so yesterday I decided to write to them and complain about their third party vendor INNOVAMAXX and boom I got a reply! see below I ordered by bicycle on the 14.04.20 and the website stated that the bicycle would be available from the 22.05.20. I emailed them several times and asked them for an update, absolutely nothing. To be honest I do not want to wait anymore and today I have found out that the order would not be available until the end of June so I have cancelled the order. I told them to check TRUSTPILOT because they were receiving a lot of negative reviews. I hope this helps others. QUOTE Dear customer, Regarding your order we have a message for you. Due to the situation caused by Covid-19, there are enormous problems with the transport of goods worldwide - we have not been spared either. Unfortunately, we cannot respect the planned shipping date, we are sorry. Your ordered sports equipment would now leave our premises on 25.06.2020 and arrive a few days later. You want to cancel your order due to the delay? Then please send us an email to: lieferverzug @innovamaxx.de. Please note that you will receive an automatic shipping confirmation if you have placed the order via Amazon. This message is sent directly from Amazon and we cannot bypass it - I ask you to ignore it. You will of course receive a shipping notification on the above mentioned date at the appropriate time. We are sorry for the inconvenience. Best regards, Patrick Pristaff Innovamaxx GmbH UNQUOTE