Linda

Aug 30, 2023

Check for other companies offtering the same trip

I would think carefully before doing business with Intrepid Travel again. In May I went on 2 one-week guided cycle tours in France with Intrepid. They were both great cycles and I enjoyed the cycling very much. However, I had several complaints about the company and some of the guides (not all of them). Once I had paid for my trips, it was very difficult to get in touch with Intrepid to ask a question. During the trips, several times I was told something one day only to have the info change without any good reason. The guides need proper training about dealing with the heat. Some of use suffered from dehydration and heat stroke and the guides were quite flippant about it. I was told that the guides would not leave anyone behind, but it happened several times. There was one guide (a trainee) who really took some of the pleasure out of my cycle tour. She spoke to me with a tone used for a child. This tone and her attitude to me almost bordered on harassment. I went on a third cycling tour with a different company after my 2 with Intrepid and it was much better than my experience with Intrepid. As the demand for ebikes rises, tour companies such as Intrepid need to increase their fleet of ebikes. They also don’t need to charge the huge amount to rent these ebikes. We only want to rent them, not buy them. As the cost of ebikes comes down, if should reflect in the rental price.