Japan Crate
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No Support, No Crates, No Refund, No Good.
Definitely do not recommend. There are other snack boxes out there that actually have some form of customer service. After subscribing in late March, paying for 2 crates, and attempting to contact customer support since April 2nd about various issues (I didn't spam tickets/messages), I have yet to receive a single response. Also haven't received either crate. I received several mass email updates about shipping, but none of them have been helpful in my situation. I understand that with the global pandemic, things are crazy right now. However, customer support has literally been non-existent and some of their methods have been shady. I was charged an extra fee for both crates to be shipped priority/DHL, which was fine.I received an email stating the May crate was given to DHL, and I would receive a tracking number in 5-7 business days. It has been 26 days at this point, and I have not received a tracking number. I received another email saying my April crate was rejected by DHL, because my zip code is a "remote" location, which cannot be correct. I live very close to a major DHL hub, I always receive DHL packages without issue (even during this pandemic), and it makes no sense for one box to be accepted and the other rejected when the address is exactly the same for both. Why would May be accepted but not April? Makes no sense. I received a snack box from another company via DHL last week with no issues. Was shipped from Tokyo on a Friday and arrived the following Monday. I honestly don't think they even attempted to ship my April box with DHL in the first place. My April crate was then shipped via surface mail without tracking, which I did NOT want to happen due to Italian customs being a nightmare. Was never given any notice or a choice, just an email saying they already shipped it. The email stated I would receive a refund for my shipping charge within 3-5 business days. It has been 24 days, no refund. I tried reaching out on Facebook and was told that support is busy. Was later told they pinged support, but that was over 2 weeks ago, still no answer. Save yourself the trouble and get a different crate. There are lots to choose from.