KIA
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More interested in Terms and conditions than Customer Care
After less than 4 months our Kia Niro Hybrid started flashing all its warning lights. Phoned Kia to get it sorted but they refused to recover the car as they said it was still "driveable".I asked if it was safe to drive with all the warning lights flashing and they assured me it was. Started driving it to our local Kia dealer and it faltered as I pulled out onto a busy main road, nearly causing an accident. Cautiously continued driving but the car cut out altogether in the outside lane of the A11 just 1 mile from the dealership. Car eventually restarted and we left it at the Thetford dealership for repair where we were told no courtesy vehicle available for 2 weeks. Contacted them the next day to be told that it was the electric cooling pump that had failed and that we had to wait 48 hours for Kia to get back to them with a resolution. Didn't hear anything back and when I phoned them I was told that the part was out of stock in the UK and Europe and that it would take 5weeks to get the part on back order. At least the Kia dealer then did arrange a Courtesy rental vehicle for which I had to pay a £50 deposit but all Kia Customer care wanted to do was quote their terms and conditions and tell me that my complaint had been logged on their system for referral. I have still heard nothing from Kia regarding any updates or any explanations as to why the part failed at under 4000 miles and why the part is unavailable in the UK or Europe for 5 weeks! All in all not a pleasant experience and my confidence in Kia has been greatly diminished. From reading other reviews, I can't really say that I'm in the minority. Perhaps Kia will be in touch with me to renew my faith in their product?