Azamara Club Cruises
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Disgusting Customer Service
The cruise itself was very good. No complaints about the ship, food, entertainment but the ship was rife with norovirus which i managed to contract along with my friend. It ruined the rest of my holiday to an extent as i wouldn't go anywhere where i couldn't be near a wc so missed out on a safari and Victoria Falls. The ship tried to say we had brought it onboard when in fact we learned that it had been on the previous three cruises. The pool was closed on day three and never reopened and it was really hot. There were only four ports to visit on our twelve night cruise as two of them had been cancelled before we set out and there was nothing except for a small shopping mall in each port. As I was still suffering with my gastric problem, I didn’t want to venture too far afield. I sent an email to Azamara in February to which I received no reply and have today, 6 May, had an email to say the case has been closed. Im afraid my one and only cruise with Azamara will most probably be my last, not because of the actual onboard experience but because if you report any problems, they are unlikely to help.