Pet Drugs Online
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Shocking customer service!
Unfortunately I experienced a delivery problem (not the retailers fault) but they have been shocking at resolving the issue. Having spent the last 7 days chasing them, they made me report the missing order to the police to obtain a CRN which was very long-winded and inconvenient! I have had to go as far as to quote my consumer rights as advised by the police to get my money back. The responses I have received from this company have been rude and sarcastic! Whilst I fully appreciate that occasionally things can go wrong with online orders, I believe that any company has a duty to deal with the matter in a timely and professional manner with the least amount of inconvenience caused to the customer. I am yet to receive my refund and needless to say - I will never be ordering from them again!