Hotter Shoes
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Hotter deserve no stars, appalling service.here were a no star option I'd…
If there were a no star option I'd choose that. I've had to return a faulty pair of Hotter boots, as the zip on the left boot would not zip up when the boot was on. I did not return them within 30 days, as I had no occasion to wear them in that period. I bought them because they are waterproof, so waited for wet weather. Rachel of customer services called to tell me there was nothing wrong with them & they are being sent back to me. She claimed that quality control said there was nothing wrong. She refused to let me speak to qc, stating there is no phone in the warehouse. What a ridiculous response. She claimed that she had tried the boot on & was able to zip it up & I explained that was fine for her, but the zip will not zip up for me. There is a visible dent/crease at the inside ankle which Rachel stated she couldn't see,yet it is quite evident, so that is just arguing. I also said she cannot compare her leg to mine & I said my ankle & calf could be fatter than hers, at which point she stated yes they must be. I told her that was incredible rude. She refused a replacement or refund, but I am quite entitled to a replacement pair or a refund under the sale of goods act & when the useless items get back to me, I shall pursue that. In the meantime I suggest if you buy from Hotter, go to a shop, as online is a rip off. I will never buy from this company again, nor will I recommend them after this experience.