Spyder Active Sports
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Customer service could not be worse
I am shocked this company is even in business and not litigated out of existence. Saying "bad customer service" would be too mild and a great understatement. They are willingly and openly misrepresenting the facts, having no problem openly acknowledging that. I purchased a jacket from them, and on that jacket's page it stated, in black and white, "returns allowed". Yet, they have been refusing to take a return and issue a refund, while fully agreeing that this is what their website said. In essence, their business strategy is to mislead customers upfront in an attempt to maximize sales, and they seem to be fully comfortable with that. And it didn't stop there. Once I disputed the charge with the credit card company, they replied to the credit card company stating that they'd offer a refund if the jacket is returned. Yet, when I called them, they, yet again, refused to take this return - pretty surreal...