Nuffield Health
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Poor communication
Sat in the Wessex hospital now. Lady on reception didn’t look up to acknowledge me til the end of our interaction. When sat in waiting room, staff on reception speaking loudly about personal topics, and about patients so all the waiting room could hear. Then the fire alarm went off, we were all told to leave the waiting room then nothing, all the staff went to an assembly point round the side of the building and all the patients were just left standing close to the building with no guidance at all on what to do. I was expecting a better welcome and more guidence when the fire alarm went off.