Affinity Water
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Don't bother calling them
I Have just moved into a property and im trying to create an account.I spoke to two advisors this morning and they assured me the link they sent would allow me to re set my password and set up a direct debit. I can't even get past the two opening lines, postcode and confirm supplier address. Every time I do it a message comes up with the following. Our records show there has recently been a change of occupier at this property. Please speak to an advisor. I have tried calling and surprise surprise it's over half hour wait.15 mins waiting and it's still half an hour. A simple thing like setting up an account seems far too hard for them. They are busy because of the amount of complaints I dont doubt. Just a shame they are my supplier here.