Michaels Stores
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Does Michael’s even care??
Oh why can’t Michaels have United States customer representatives handling their customers? I have been trying for almost 5 days to return products that were incorrectly delivered. Wrong product. Spent close to $600. No one understands English and no one knows how to fix the problem that you have. Trying to get UPS labels for return has been a nightmare not to mention them following through and actually having UPS scheduled to pick up those items without charging you. I have filed a report on the BBB and I suggest everyone else that has a problem do the same. Each of the items way between 35 and 40 pounds I cannot as a senior citizen be taking them to the post office myself or going to the actual store and exchanging the product just ain’t gonna happen. It would’ve been nice if the person who actually fulfilled the order at the Jacksonville distribution or the Texas distribution center would have done their job correctly highly recommend they get fired. I don’t do well with ignorance or stupidity and it just seems like that’s all I have been dealing with for about a week now. Michael’s you need to do better! This is ridiculous hoping that you realize that cutting corners to try and save money for someone answering your phones hit you in the pocketbook and less people shop at your store! I will never shop there again.