Favor Delivery
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Takes advantage of TOGO SERVERS and doesn’t allow drivers to tip
Not a favors user but I am someone who has to deal with Favors drivers as a TOGO SERVER. I will not disclose which restaurant I work for but We are a very busy restaurant with curbside pickup and most the orders we get for takeout require hard and dedicated work to get right. Because of this we normally have a 3 man team (1 person packing orders, 1 running orders and taking payments, and 1 manning the phones). We make money solely through tips that we split and although we understand not everybody is going to tip, It is very disheartening to get an influx of favors orders weeding out our Togo staff knowing that in return we are not going to get tipped. Typically the average order for favors is $200-$300 as our brand is a big pricey so you can imagine the work that goes in to just packing one order. We see about 5 favors orders a night usually at the height of service when we’re very busy trying to attend to customers that actually tip. On top of this, the drivers are typically very entitled and rude. Most of the time the drivers don’t even speak to you just shove a phone in your face and make you read their order off their screen, and when we run out of something that was placed to order through favors they often call the customer and MAKE YOU SPEAK TO THEM TO ADJUST THEIR ORDER. On top of this, drivers rush you for their food and are very impatient (many of them will even honk at you when your delivering other orders to check on their order). If it’s not for the bad reviews, DONT USE FAVORS for the good of customer service. They treat customer service poorly!