Airport Van Rental
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BEWARE. Horrible experience!
BEWARE! This was the absolute worst experience ever. We had reserved a 15 passenger van for Dallas/Fort Worth from Aug 11-16. Right off the bat we were told that they did not have what we reserved and paid a down payment on. We were offered a 12 passenger van instead. Then we were hit with a "commercial insurance" fee which more than doubled the price we were originally quoted. We got the van and left with part of our party and the other part of our party arriving on a later flight. When we went to pick up the second half of our party is when we realized that the 12 passenger van had an entire row of seats missing and it was 5:30pm and there was no one available to fix the situation. We had to cram everyone in the vehicle like sardines and drive over an hour to our destination for the week. We literally payed over $1,000 for 5 days for a van that held 8 passengers. Then, when we went to return the van, we called ahead to make sure we would be given a shuttle back to the airport. We were assured that we would be. When we got there, there was 1 person working and a room full of mad customers, none of which were given a shuttle and we had to find our own uber and spend another $20 just to get back to the airport, and almost missed the flight. It was not only horrible service, but horrible customer service and a complete rip off. I would avoid renting from this place at ALL COST! If I could give this company less than 1 star I would do it. I feel we should be re-reimbursed at least partially, because we in no way received the services we paid for or were promised in our contract.