Recreation Outfitters
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Bait and switch
Bait and switch! I ordered a 15,100 BTU wall air conditioner. What was actually sent was a 14,500 BTU with smaller specs that would not fit in the existing wall cutout. I called customer service the day it was received. They tell me the 15,100 is no longer available. Even though it is still advertised. I am upset they shipped a smaller unit without authorization. It is 4 days later and they still have not issued a pick up for return or a refund for products as well as shipping. I have called and emailed customer service everyday since received. I am now contacting manufacturer. Very disappointed. It’s a heat wave and no AC as well as had to cancel my contractor who was installing this.