Rixos Hotels
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Mattress metal sharp spring cut leg - Rixos Sharm El Sheikh
The Mattress issue: these should be part of they house keeping checks, as in annual checks, as this specific mattress is suspect and unfit for purpose as you can feel the metal springs; definitely more than 5x years or so mattress had it days and not comfortable in any means, as in no good night sleep. The mattress spring could have done me some serve harm, if the sharpe metal spring went into me deeper; I now have to live with a permanent mark on my leg, and I still have burning sensations on the cut area. The Broken sharp glass pieces: this is a another area where the house keeping should be cleaning under all bedroom furniture to avoid such scary and alarming finding of broken sharpe glass objects, especially close to the bed and translucent colour glass, which is could have easily stepped on. The above matters and challenges have not given me a positive feeling and experiences at Rixos Hotel establishment, and especially for my first visit into Sharm El Sheikh. Before the above scary experiences, I truly wanted to make our visits to Rixox Hotel establishment as a regular yearly visit but now, no way I want to return to this establishment. Senior Management not interested, the GM - Hasan Yilmaz, non-responsive, the Deputy Manager - Hani Ahmed helpful to an extent and offloaded us to Alex Necheburnov - Senior Manager - To do their dirty work with his non-understandable and emotionless on the nature of injury to my leg due to the spark mattress spring which went into my leg. You won't get any compassion and humanity from this Senior Management who don't care about your experiences at their establishment and arrogance approach in not dealing with your concerns and matters accordingly. Stay away from this establishment as it will ruin your experiences of Sharm El Sheikh; ruined our wedding Anniversary at this establishment.