Eco Providers
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Eco Grant
We applied for an Eco grant through this company and were eligible. They arranged for a surveyor to come out before Christmas, followed by a heating engineer at the beginning of January. Once the heating engineer had done his survey, we heard nothing back. By 26th February 24, we hadn't heard anything from the company, so I decided to call them. I was going into hospital and didn’t want to come back to a house full of builders and dust and I have animals that would have needed to be put in kennels, so I was keen to know when the work had been scheduled. I rang and was told someone would call me back, which they didn’t, so I phoned back the next day and was told again someone would call me back. This time they did and told me they had cancelled the job because there was a £7000 shortfall between the cost of the work and the grant available. I asked them why they hadn't told me this sooner and got no acceptable answer. I am sure had I not been proactive in the process I would still be waiting for a call. I had always been a bit uneasy about this company, promising £30,000 worth of work for ‘nothing’ and although it was not suggested, I’m wondering now if I had offered to pay the £7000 shortfall would the job have gone ahead…...? I am annoyed about not getting the grant but am furious that this company can keep a customer waiting nearly two months without any communication at all, not even a courtesy email after the engineer had been, explaining the next stage of the process. Personally, I would tell friends and family to steer well clear, there are plenty more companies offering this service who ( I hope) are a bit more transparent.