Energy Ombudsman
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I reported a defective electricity…
I reported a defective electricity meter to my energy supplier who is OVO Energy. OVO Energy’s response was totally incompetent and generated a vast amount of e-mails, letters, telephone calls, invalid charges to my account, constant changes of staff and the supply of contradictory information. This response lasted for 10 months and ended with OVO Energy refusing to discuss the matter with me. This left me with no alternative but to refer the matter to the Ombudsman. The Ombudsman resolved the problem for me for which I am grateful. However I found the Ombudsman’s internet platform difficult to use. Also it would appear that the Ombudsman is not able to offer much in the way of independent advice. With hindsight I believe I should have contacted the Ombudsman earlier than I did. I would recommend contacting the Ombudsman sooner rather than later.