Travelocity
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I have a had a horrible experience with flight credits
I have a had a horrible experience with Travelocity. I have two credits that I have to be used very soon. I have spoke and messaged with 4 separate agents, each telling me a different story. I called three times and was on hold the first time for over 3 hours, the second time for three more hours and when I got a hold of someone the call was dropped and the agent did not call back. The first time I was told my credits were expired and I could not use them. They were not. I was told a supervisor would call me in an hour and no one contacted me. I reached out on facebook messenger and was told by another agent that my credits weren't expired and they could be used but there were no flights available on the days I was requesting. I sent a screenshot of the available flights on their website and they miraculously could book my flight all of a sudden. Then I was told I only had one credit and the flight was $1314.They almost doubled the cost of the flight because I was using credits. I sent them a screenshot again of my available credits in my account and a screenshot of the exact flight on their website. The same flight on their website was $893. The agent told me that flight prices are different when using credits. Then the agent found my second credit and when they applied it to the flight it went up to $1435. They said there was nothing they could do. The price is different when booking a new flight compared to using a credit. Then my husband contact Travelocity and this agent told him that the price was different then booking it new because of the seat assignment. Supposedly this flight did not have the same names for seat sections so they had to give us more expensive seats. This made no sense. We only book economy. Basically the original flight that was canceled had a specific name for the seats we were in and this new flight did not match. They couldn't even tell him what type of seats are comparable just that we had to pay for more expensive seats. They have now stopped responding to any messages or calls. I'm beyond frustrated and need help with this booking. They keep creating new lies so that we can't use our credits. It is now cheaper for me to book this flight without our credits. How is this okay or even legal?