JUCY Rentals
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Warning - stay away from this company
Warning – stay away from this company if you want to make it to your destination! Our vehicle broke down on a Sunday, and when the mechanic realised that the vehicle could not be repaired, it was towed away. We were left stranded by the side of the road, with all our luggage, in a remote part of New Zealand. After hours on hold with Jucy, they promised to get back to us immediately to help us with a solution. They didn’t. We only heard back from them after 24 hours and we had no way of getting in contact with them again as it was after hours. Do they want their customers to sleep in the ditch?! We finally saw no other way than to rent another vehicle to get to our accommodation for the night. Now they refuse to reimburse us for the additional expenses caused by their poorly maintained vehicles and non-existent customer support. We have been travelling around Australia and New Zealand to do research since October, and have never experienced a more unprofessional company that obviously do not care about their customers safety.