Ageas UK
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I have a contents policy for a flat I…
I have a contents policy for a flat I let. The hob was not working suddenly. The advisor I spoke to put me on hold 4 times and then I had to constantly repeat myself. She even asked me why I took out contents cover when I wasn’t living in the flat myself. I was refused the claim as she deemed the hob to be part of buildings cover. Two or three times repeating ‘if you turned your house upside down would the hob fall out’. She asked me what caused the hob not to work at least 4 times. This policy is not fit for purpose. When I asked to speak to a manager I was told they were all in a meeting. Very poor customer service from an inexperienced and uninformed advisor. The call lasted for 1 hour and 5 minutes. The advisor had to keep checking the same thing with her managers over and over. Absolutely appalled at the less than poor service.