ED

Jul 6, 2025

Nightmare Experience

I endured during a recent tour under the guidance of your employee, Julian. The level of negligence, misconduct, and outright disregard for traveler safety and dignity Julian demonstrated a shocking lack of professionalism. After I shared my personal reflections about the tour on Facebook, it became clear that another tour director and an adult male traveler were monitoring my posts, sharing them with Julian, and gossiping about me to others — including the group leader. Rather than remaining impartial, Julian joined in this inappropriate behavior, treating both me and my son with open hostility. His concern over my private Facebook opinions — which he had no right to police — overshadowed his responsibility to lead and support all travelers. The situation worsened with multiple serious breaches of conduct: Sexual harassment of minors: One male traveler made repeated inappropriate sexual remarks to underage travelers — an issue that was reported by another adult on the trip. No visible action was taken. Physical assault: That same traveler's wife physically assaulted me in a public breakfast area by forcibly grabbing and squeezing my hand and pushing me — in full view of others. I reported this assault directly to Julian. He took no action whatsoever and offered no support or accountability. Inappropriate and degrading instructions: During a long bus ride, Julian told female passengers to urinate in bushes, despite the presence of a fully functional toilet onboard. This humiliating and completely unnecessary suggestion was degrading and unprofessional. Negligence during free time: Julian routinely disappeared during scheduled free time to visit personal friends, drink alcohol in the lobby with gossiping travelers, and avoid group interaction. Disinformation and forced cash payments: He insisted that we pay cash for certain excursions (e.g., 17 euros for a palace tour, 30 euros for Dachau), falsely claiming they were mandatory and group-only. When questioned, he backtracked and admitted they were optional. This felt manipulative and dishonest. Lack of knowledge and effort: Julian provided minimal educational information, frequently told the group to “just go shopping,” and demonstrated little understanding of the destinations we visited. Appearance and hygiene: He often appeared tired, disheveled, and lacking basic hygiene — further diminishing trust in his leadership. What was promised to be an immersive, culturally rich experience turned into a chaotic, uncomfortable, and deeply upsetting ordeal. The conduct of your employee and the environment he enabled were not only unprofessional but potentially unsafe for me and others, especially minors.