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Fixed things others couldn't
We have an 18-year-old Britannia range cooker and the main oven had stopped working. Nick arrived on schedule, diagnosed the problem (failed switch) and fixed it in about 20 minutes. In addition, he replaced a broken lens on a warning light, fixed a faulty ignition, noticed a screw was missing on a gas hob and replaced it, and replaced an oven lamp bulb. He also gave us tips on how best to use the different fan oven options, which we'd never managed to work out from the manual. We mentioned that the ovens didn't keep very good temperature- something that we'd had a guy from Britannia come twice to fix, and who'd replaced the thermostats. Nick tested the ovens and *adjusted* the thermostats (no need to replace them). Everything now working nicely and will hopefully last another 18 years!