Annelouiseboutique
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Had to chase multiple times for a refund
I ordered a dress next day delivery as an option for a wedding, however the dress didn't arrive in time. Therefore I couldn’t wear it to the wedding and I sent it back. I got an email saying they’d received my return but over a month later, I still didn’t have my money back. I emailed, got no response. I started a chat with a customer service person on their website who stopped replying. Eventually, I got a unapologetic, dismissive response saying they’d refunded me, including my next day delivery but were unwilling to waive the return fee despite me not receiving the item in time for the event I wanted it for and holding my money for over a month and accruing interest. The other reviews make me think they could be purposely not refunding people, either in hope people don’t notice and if they do, they’ve accrued interest on their money in the mean time. Will not be shopping here again.