customer

customer

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2 out of 5 stars
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SN

Snap Rentals

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2 out of 5 stars

Deceptive pricing

I prepaid for the car plus comprehensive insurance. You still charged my card an extra $2000 as a security charge in case of damage. The excuse given was I could cancel the comprehensive insurance, that’s nonsense as i had prepaid it when paying for the car. You also charged me a public holiday fee, you knew the booking dates, why add that on pickup? I find your pricing deceptive, car was good, staff were friendly, company billing policy is poor. I won’t use Snap again !