Victor Michael Estate Agents
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Rented flat in Ilford
We rented a flat with Victor Michael's help. We faced several issues during the tenancy. We realize that many of them might have been coming from the landlord, however the way it was handled reflects poorly on Victor Michael as well. Almost all light bulbs went out in the common area. It took SEVERAL MONTHS of asking and reminding before the lights were eventually replaced. The common area was very dirty. It was cleaned only a handful of times during the two years we were tenants there. And even after that there were places with rubbish laying around. The flat was partially furnished. Whilst signing the tenancy agreement, we were assured that some of the furniture (a sofa and two armchairs) will be removed. When we actually asked to do that we heard that they need to check with the landlord and that it is in no way guaranteed. It took 4 months to settle that. On top of that, when settling the deposit, I was called and asked where this furniture is. Really?