PR
Princess Cruises
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Cruise OK, CUSTOMER SERVICE HORRIBLE
Cruise was ok - geared toward ages 60+ - staff was super friendly. However, once cruise was over we were charged erroneously for several items and could not get customer service to help. Princess cancelled an excursion and did not credit our account and we also paid for the princess plus package and then was double charged for beverages and gratuity. I have tried calling and emailing to no avail. If you do the Alaskan cruise be sure to check your bill BEFORE you leave the ship - horrible call center and help afterwards! We are owed $450.