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Lewis

Lewis

Member since Invalid Date
1
Review
1.0
1 out of 5 stars
Average rating

Reviews by Lewis

ROCK Insurance Group logo

ROCK Insurance Group

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1 out of 5 stars
Aug 29, 2025

I had a terrible experience with my…

I had a terrible experience with my Tesco Travel Insurance, managed by ROCK Insurance. My policy auto-renewed in July 2025 with Allianz Assistance, but they didn’t clearly notify me of a new £99 excess for Economy cover. This led to my £50 medical claim being rejected, despite similar claims being paid under the old AXA policy. The renewal email was vague and sent after the renewal, leaving me no chance to opt out or adjust. ROCK’s response told me for not reading the fine print, which is unfair for an auto-renewal. I’m out of pocket and stressed—expect better from a company tied to Staysure. Fix the communication!