So Energy
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Misuse of bank account details
Response post their reply 8/07/2025: Yes you did send an email and did send a welcome pack mentioning price for both fuel, which clearly creating expectations that both fuel switched has been successful. Secondly, concern is taking extra money using my bank details without my knowledge. You email doesn't say that objection is on only fuel and "other is okay and successfully switched''. You should have mentioned that gas has been successfully switched ... communication issue!! In your reply i can see no shame or excuse of misusing my bank details.. and no mention of interest on the excess amount....we should be fair and clear in our communication here same as what you sent over email. Don't let me share that email publically here. Initial concern raised 7/07/2025: I am writing to express my dissatisfaction and frustration with my recent experience while attempting to switch to So Energy as my energy supplier. To summarise the situation: I initially accepted a quote from So Energy which included a competitive rate for electricity, although the gas rate offered was less favourable. I proceeded with the switch primarily due to the attractive electricity pricing. Shortly after, I received communication from So Energy stating that my current supplier had objected to the switch. Based on that, I reasonably assumed that the entire switch had been declined and that I remained with my existing supplier. However, I was surprised to find that So Energy had initiated a Direct Debit and withdrawn funds from my bank account. Upon contacting your team — which took considerable time due to slow response times — I was informed that only the electricity switch was blocked by my current supplier, but the gas switch had gone through. This is highly misleading. At no point was it made explicitly clear that the gas supply would still proceed independently, especially since your communication implied a complete failure of the switch. Additionally, I was charged the full amount as originally quoted for both electricity and gas, despite only being supplied with gas — and at a higher rate than what I was previously paying. To make matters worse, when I informed your team that I no longer wished to proceed, I was told there would be an exit fee. This is extremely unfair, considering the lack of transparency and the misleading communication from your side. Sincerely, Account Number ;01562707