Yü Energy
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Absolutely disgraceful experience.
Absolutely disgraceful experience. Since signing up—an admittedly easy process—the nightmare began. We’ve received 3 to 4 missed calls every single day, and they hang up within 10 seconds each time. We’ve now clocked over 30 missed calls. Every attempt to call back results in a soul-crushing 25-minute wait on hold, only to speak with someone who assures me they’ve updated our number—except they haven’t. I’ve used the live chat multiple times, submitted requests, repeated myself endlessly, and nothing has changed. The calls keep coming. It's as if no one there actually knows what they're doing—or worse, they just don’t care. To top it off, the total disregard for data privacy is staggering. GDPR compliance? Clearly not a priority. I’ve filed a formal complaint with Ofcom and suggest others do the same. Avoid this company at all costs unless you enjoy being harassed by ghost calls and ignored when you ask for help.