Kent Tea and Coffee
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Poor response to contaminated tea
I have used the company successfully once and was happy with their tea. When I ordered a second package of teas, one was Dandelion tea. After a while I noticed a small black object moving in the tea spoon. I spread the tea on a sheet of paper and discovered several small black bugs plus a couple of larger brown ones. I managed to inform the company using an email link on their web site - like so many companies now they make it very difficult to contact them by any normal means. I finally received a reply stating that they were distressed about the contamination and would inform their supplier. They stated they would repay the cost, although I would have been happy to have the tea replaced. This was in Aug/Sep 2021. It is now Nov '21 and I have never received the repayment despite chasing them. Any company can suffer problems. The true measure of their quality is how they respond to them. In this regard they have failed.