Intrepid Travel
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Great tour / shocking aftercare
We did the Wild Sarawak tour and in overall terms was fantastic and we extended our tour with a stay at Osman's Homestay which I cannot fault. There is a big "However" in that during the Intrepid trip we were required to get out the river boat, climb the bank and then climb back down further along due to low water levels. I fell on to my back on to rocks below and I cannot express how well the local teams reacted and made sure everything was in place when we arrived at the final disembarking point but Intrepid themselves felt it not needed to follow up to see if I was OK post trip and whether recovered. I had to email to say how disappointed I was. All I got was a cursory oh well it happened but we take no responsibility despite the guides saying they had raised the point on safety of this getting in and out of boats at that point. There was mention of a rope being installed to assist but this had not been actioned. This I feel is an admission of responsibility. Shame on you intrepid for your lack of empathy and care post trip. You pays your money and get fobbed off. Just an extra bit, a big shout out to Nizam our guide and Larry the local boat organiser for their total care for both myself and my wife in the time of most need.