CB

Jun 17, 2023

Windows key failed

In July 2020, I purchased a Windows 10 Pro retail key at software-codes.com There are cheaper sellers for usual keys but I paid more there as they sold retail keys. It was due to be kept as reserve. In June 2023, I wanted to activate it for a newly installed windows 10 Pro. Unfortunately, it did not work. The 10th of June (2023), I wrote software-codes.com: " Dear Sir or Madam, For some times I purchased a windows 10 Pro retail key. See below. Till now I still did not use it. These days, I installed Windows 10 Pro 64 on a laptop and wanted to use your key. The activation was refused. Can you please check, if the key you sold me is working? If not, can you please provide me with a good one? Thank you in advance. Yours faithfully. " They answered: " according to our Return & Refund policy, which you can read here [full link had to be removed due to a truspilot request] /return-refund-policy/ Warranty for unused keys is 30 days since the day of purchase. I am afraid your warranty expired a long time ago, therefore I can not help you in this case. " I replied: " Other vendors do not make any difficulty if there is an issue with the key they sold. As well much later on. I was the meaning that the key belongs to me if I purchase it at software-codes. Is it not like that at software-codes? Do you sell keys several times if you notice that the Customer has not activated it within 1 month? " I had to send that email 3 times at different days as they ignored it. The 14th of June, they answered: " We do not sell the same keys multiple times. The 30-day warranty exists as a guarantee for you to be able to activate in that time frame/get a replacement key and further support in case you are unable to activate. However, seeing as this purchase was made back in 2020, the warranty is long expired - meaning we can not offer support on this specific case anymore. " I checked trustpilot and saw other Customers complaining that their "retail" key is in fact a usual key. A main difference is that with a retail key, you can change components of your computer and always use the same key for activation. But these Customer complain that it is not working with the "retail" key software-codes.com sold. It would mean that software-codes.com sells usual instead of retail keys but labels those as retail. It would be a deception. In my case I cannot verify it as the "retail" key they sold me does not work at all. They replied that the purchase is older than 1 month and that the key is no more guaranteed. The answers of software-codes.com mean that either they sell keys several times, what they contest, true or false we can not know, and/or they do not own what they sell but they legally should. If a buyer pays for a product, in that case a windows key, the seller must transfer the legal ownership to the buyer. And the legal ownership remains with the buyer as long as the buyer keeps it. It does not matter how many buyers and sellers there are along the supply chain. There is always a legal owner. The guarantee is something else. A key is not something that gets worn or loses its color or taste. Here, if the key hold as reserve does not work, even after 3 years, it means that somebody used it. As it is not me, then somebody else. Due to the complicated number, we can exclude that somebody generated it randomly and got a working code. It must mean that it was sold twice (or more). And if software-codes.com contests selling keys twice, it must mean that they were not the legal owner, as well not representing a legal owner, as they sold it to me, that it was not a key they bought from legal owners within a lot, and that it was never under their legal control. Thus they never transfered any legal ownership. They spoofed me. To would be Customers: Be aware of it. As just proven, if they do the same with you, you will not legally own the key software-codes.com sells as they do not before you, nor do they represent as seller a natural person or legal entity who does. Please correct me if I am wrong.