DY Pro Audio | Kent’s Online DJ Equipment Shop
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Could be more pro-active on delays but excellent replacement procedures
I ordered 2 x Chauvet lights and a carry solution, totalling £600 two months ago. The delay was Chauvets stock issue, which most manufacturers are experiencing currently, post brexit, post covid etc. Therefore I was, and still am confident that the delays were nothing to do with DY Pro. So, no stars lost there. I would have appreciated some pro-active outgoing emails at regular intervals from DY, maybe weekly or fortnightly to update me of the order status, rather than me having to contact them several times through the delay. So a star lost for that. That said, whenever I did email DY, they responded with what appeared to be a freshly gained update from Chauvet themselves. The items arrived with me shortly after Chauvet were back in stock. Unfortunately one of the two lights was faulty (No DMX response) and I contacted DY to let them know. They immediately issued a postage paid returns label to me and (very importantly currently) they reserved another new light for me as replacement. So… their professionalism at how they handled a faulty product replacement has gained them a star back, giving them 5 stars - thank you.