Drake Software
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every year since tax act bought this…iT'S BEE HELL
they want everyone to use th eportal jsut like tax act -- that's so intrusive and should be illegal every year since tax act bought this company drake software gets worse... I eman every eyar is worse than the previous... last year the errorr codes never matched th eproblem - thsi year all of th eworkign pages only show half-screens - so even though they finally give to the option to enlarge teh text so you can read the fuckign screen - you still have to scroll down to see wha th ehell you are working on. They advetise for tech suport help but htey only pay$13-$15 per hour. So these idiots are low-end English speakers or a select group of culture that have no diction ... so all anyone does is read AI prompts and not pay attention to what th eissues are over the phone. And forget their partners liek Protection Plus - they are eve worse. Currently I can't file areturn because PP and Drake have me set for Firm level Protection status and I asked them to turn off all services. Noone knows what they are doign and each company is blaming the other. I'm gogint o burn through my firs 10 returns - and switch to anyone else.