Primo Water
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Find a company that values you, this isn't it
Do NOT use. I have made multiple calls and received several inaccurate orders. First, Primo did not follow the online instructions and delivered what they wanted. Secondly, weeks later, too many bottles and charges were delivered. Third, yesterday (July 2, 2025), there was no delivery. Received an email on July 1st for a July 2nd delivery. Bottles were out the night before, and I received no delivery. When I called to ask why, I received multiple different reasons. 1. Routes changed, 2. Wrong day, and finally 3. There is a shortage of 5-gallon bottles. Therefore, I received no delivery. When the lady tried to call the local store (Dayton), she couldn't get hold of anyone. As a customer for only 6 to 8 months, I experienced multiple mistakes and inaccuracies with no immediate resolution that met the expectations I signed up for. Therefore, I canceled the service. You do you, but don't say you weren't warned. It's too hot to have a business that is not receptive or stands by its advertisements.