Planet Fitness
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Terrible customer service
I signed up 1 dollar down and $15 per month at the club in Elk Grove IL. Then I got charged $49. I immediately canceled the plan within an hour of that charge. I called many times to the club and asked for a refund. They said it was in the fine print. Is such a scam. I didn't even go there once because I canceled it right away. I talked to a manager, and she agreed to escalate it to her higher up boss. Since I didn't go there and I canceled it within one hour, I would assume they would give me the money back if they were a good company. I have never heard back even though I have called there many times and sent emails. Nobody will even call me back. Terrible company with terrible customer service. This point is not about the money, but about the point of being treated poorly. It shows what kind of company they are. This has been going on for ten months. It is very frustrating and upsetting. Still want my forty nine dollars back!