Travelocity
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Dear Travelocity
Dear Travelocity, I am disgusted by your lack of human compassion and customer service. My husband and I travel quite often and use online services to book our trips. But I will never use your company again. We were booked to go to Tampa FL from September 8 through the 18th 2017. We waited as long as we could to see if Hurricane Irma would shift away from the Florida We called the hotel that we were booked to stay on Wednesday the 6th and they stated that they were closing and not accepting guests. And that they were going to be under mandatory evacuation on Saturday the 9th!!! I called your customer service department to change my flight. It was horrible! I was told too bad and that I needed to get on that flight because I was not going to get my money back! I was under the impression that the insurance policy I purchased through your company would cover a cancellation but was told that was only if I were sick....I said well what if I die Saturday standing in the middle of Clearwater Beach with no hotel, no car, no food, no water, no shelter and flights were cancelled on Saturday so I would not have been able to come home!!! Your customer service department basically said too bad!! I was extremely angry and upset that your employees would tell me to get on a plane to fly into the middle of a disaster with no place to go. We booked a last minute trip to Mexico because my husband and I work very hard and had everything ready to go for vacation. We own rental properties so I have been extremely busy at work for the end of the month and rent week since we returned home. You have $485.97 that I feel should be reimbursed! I am going to reach out to you first prior to contacting anyone else. I have pictures of the order for mandatory evacuation on the 9th and The Sandpearl Resort stating that they were not accepting reservations. I hope you do the right thing and reimburse our money!! Thank you Ronald and Kathy VanCulin