EL
Element Vape
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No returns even for defective merchandise.
I ordered a Puffco Peak Pro off their website. I used it twice and then the battery wouldn't hold a charge. I contacted Element Vape immediately and they told me I'm on my own and they recommend I file a warranty claim with Puffco. They would not provide an exchange or refund even within the first 4 days. Email only "customer service" that is totally unhelpful. Avoid them!