Singapore Airlines
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SQ have been too desperate
I would give a 0 star if possible. This SQ is getting more and more desperate. After increasing the miles for flights, service have been very poor and bad. I booked a flight and used all miles to pay as they are expiring. After which balance is only a couple of hundreds. After I proceed to pay, a message from my bank card show I pay the full ticket amount. So I tried to contact SQ immediately but I had encountered some difficulties as I was in Korea. So I used the miles to buy my hubby ticket and I managed to speak to a customer service about an hour later. After explaining my intention to use miles to pay was not properly executed. And she advised me on how to cancel the ticket. As I intend then to use my hubby miles for my ticket later. But I received a mail today that the cancellation fee is KRW 207000. There is a lot of better service airlines with more competitive price and services. SQ change flight and cancel flight charges are way too ridiculous. And let alone I booked and inform to cancel within an hour.