Sküma Water
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Great product!
I appreciate the CEO's personal involvement in resolving our issue. While I'm updating this review to reflect the improved service we're now receiving through direct communication, I feel it's important to provide candid feedback about our initial experience. The initial customer service response through email was disappointingly slow and lacked proactive updates, which caused unnecessary frustration. However, since establishing direct contact with management, the level of support and communication has significantly improved. We now feel properly looked after, which demonstrates the kind of service standard one would expect. That said, We love our skuma machine. It’s a great idea made simple and is now a vital part of our lives! We only drink from Skuma and can’t recommend it enough. We hope to see more awesome initiatives from Skuma in the near future.