Knee Clinic
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Complaint regarding two staff members
I am writing this mto complain about two staff members of the clinic,Dwarka sector 12, Ekta and Shalini. First of all I would like to share that my treatment till now going well, pain has reduced, stiffness and swelling has reduced. Dr. Manisha and Dr. Nidhi has supported me very well. And all the therapist coming to my home for the massage are good. Now the issues I am facing is specially what happened today was :- 1. I have told my therapist to bring vivazen oil as it was finish with me, she acknowledged my .message. Then today in the morning I have called her again at 10:40 am to remind her to bring my oil, she told me that she has informed in the clinic and today she is not well, some other therapist will bring. I messaged 3rd time to remind the clinic regarding the oil but I got a msg that they have forgotten to send and now they will send it tomorrow. I called them and asked to send today, then Shalini asked me to pay to porter for dropping that oil to my home. My concern is when it's staff s mistake and I have already paid 3000 for therapy and medicines in advance why would I pay again to them. And when I denied they refused to send it to me. Why the medicine for which I have paid advance has not delivered to me....??? 2. Shalini has also lied to me that it's not our policy to send medicines through therapist. But I have personally seen therapist carrying the medicines and oils for patients to their homes. 3. In past also I have seen some kind of behavioral issues from Ekta. On very second day I have requested her to send a particular therapist to my home as her pressure is equal and gentle on my body but they refused. I have complaint about the other therapist 2 to 3 times even to doctor but no action has been taken. They are sending the same therapist to my home till now. 4. I have told Ekta, if she can't send my choice of therapist to my home thn please on my clinic visit I want her. But no action has taken again some other therapist was there, evn after changing my slot. 5. One day I called and requested to send therapist at 5 30 pm but Ekta sent her at 3 50 pm. I had some work that day and was busy. And I have to leave all my work and had to do the massage with her. 6. The same day I have asked her to send me Samriddhi's no. Dr Manisha s no. as Dr Nidhi was not picking my phone, I wanted to ask something about my bowel movement and also to complaint regarding Ekta's behavior but no response from her, she never sent me those nos. not even doctor's no. Initially it has been told to me that I can consult with doctor on call but clinic s staff is not providing doctor's no. 7. Even if you complaint about their behavior thn they are like " arre maam bolo na kya hua" as if they have not done anything. 8. I believe I have not paid in advance for such pathetic, ignorant and negative behavior. I started my treatment with high hopes and positive attitude. But seeing such kind of behavior is putting me under a doubt that was my decision correct.