Browns Restaurants
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Booking Cancelled by Venue at Short Notice
Browns, West India Quay, London. The restaurant had been booked a month in advance for a 70th birthday celebration. 6 couples had travelled from different parts of Britain to attend. The reservation was for 12 at 20:30 on Sunday 12 May. Prior to the meal we were attending a concert. After arriving at the concert venue I got a call from the restaurant saying they were short on food, no fish and very little choice available. I asked them to text/email a list so we could take a look. I still thought we would get a meal. Just before the concert started I got an email saying our booking had been cancelled. This left us high and dry, trying to find a restaurant for a group of 12 at 21:00 on a Sunday evening. Even in London, that is a big ask on a Sunday night. We ended up eating at our hotel, sitting on separate tables. Hardly the celebration meal we had planned. It ruined the occasion. Shoddy management and a complete disrespect for customers.