London Capital Credit Union
View company profile →
Extremely Disappointing Experience
Extremely Disappointing Experience - Felt Ignored and Dismissed I’m genuinely shocked and disappointed by my experience with London Capital Credit Union. I submitted a thorough loan application, including full documentation proving my affordability - permanent full-time employment at £45k per year, regular savings, and a profitable business. Despite this, I was declined without any clear explanation or meaningful engagement with the documents I provided. Every follow-up was met with vague, copy-pasted responses that showed little care or attention to my actual situation. Even after escalating, I was told my application didn’t evidence affordability - despite showing I could comfortably meet repayments within my salary alone. This process has been confusing, frustrating, and frankly quite distressing. As a member who has been saving with them, I expected a supportive and human approach - not cold bureaucracy. I no longer feel that this credit union operates in the spirit of supporting its members or providing fair access to financial products. Would not recommend based on my experience - especially to anyone hoping for a thoughtful or responsive service.