LifeStance Health
View company profile →
High price for low-level care
I reached out to Life Stance health to schedule therapy during a low point in life. During the time of booking, it was discussed with the scheduler that I have a high deductible, and I requested to know the pricing I have a session prior to insurance. They would not even give me a ballpark estimate. I asked for the pricing a couple of times, and was told it was around market rate. Since I really was not doing well and was having a lot of issues at the time and it took a lot of effort just to make myself call someone for help, I went ahead with the appointments. I had a handful of lackluster appointments in which the therapist assigned to me wasn't really helpful, didn't seem to retain information from our previous discussions, and seem to make light of the discussion. I did not feel that it was effective at all so I canceled the appointments. They ended up billing hundreds of dollars per session! They were only charging the copay at first despite being aware of the high deductible, so the actual total amount did not come through collectively for a couple of months.. I truly hate this company and where mental healthcare is in the US. It feels like they take advantage of people who are already not functioning fully on a daily basis. They are not honest about billing, they will not answer the phone about billing, they keep pretending to answer on their social media and then refusing to actually contact you. They no longer answer on their patient portal about correcting or explaining billing. I do not recommend this company at all, both for the quality of their treatment, and the horrendous billing policies.