Pavilions
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Pavilions West Hills - Terrible
I had the worse experience EVER at Pavilions in West Hills, CA. FRANCISCO in the meat department decided to show me how insulting and BAD a meat service person can be. I patiently waited for him to finish labeling a product and didn't disturb him. When he was done (though I could see non busy meat staff rough housing and playing in the back of the department), he walked toward me and decided to ignore me to handshake (dap) his fellow coworker. He then sighed in disgust and scowled to come help me. Since I had already contently waited at least 5 minutes - on security store camera - I asked to buy a piece of fresh fish (since there was no frozen fish for my pet), I asked for a portion of $7.99 Cod. FRANCISCO - who is about 27 years old - snapped at me and said "this isn't Cod." I said, "it's labeled Cod. I'd like 1 pound, please". He snapped, louder and said, "it's not Cod" and angrily showed me a piece of fish. Mind you, I only see a piece of fish I'm trying to purchase for my pet. I am a doctoral scholar in Public Health; I have a Master's degree in Nursing and I am a specialist in HIV Medicine. So a piece of fish is just that to me. To FRANCISCO, a rude boy who specializes in slicing meat for a living, it's a different type of fish. I asked, "Why is it labeled Cod, if it's not Cod?" He said, "I don't know. Maybe the morning staff mislabeled it." (It was about 6p.m.) Ok, resolved to just get a piece of fish and leave, I ask for a different piece of fish labeled Tilapia for $9.99. "Is that really Tilapia?" I asked. With hatred, disgust and rage in his eyes, FRANCISCO snapped, "ARE YOU GETTING SMART WITH ME?" I'm thinking, "Did he just ask me that, really?", so I said, "The other piece of fish was labeled Cod, so I want to know if this is really Tilapia before I buy it" (especially since I could have bought an entire package of frozen Tilapia for $9.99.) He then says, "You're getting smart with me, huh? Do you want to speak to my manager?!" he snapped. I'm angry now based on the wait time, the rude obvious way he ignored me, the terrible customer service and communication, then shoving a piece of fish at me, and asking me insulting and escalating questions... So I said, "Yes, get the manager!" He said again, "Do you want to speak to my manager?!" I said, much louder this time "Get the manager!" FRANCISCO got on the overhead speaker and called his manager loudly, three times, and the manager ran to the department. FRANCISCO attempted to explain his side of the incident to the manager. I told FRANCISCO, "No. You called the manager here for me. You can leave now, Francisco." With pure evil in his eyes, he stood and would not leave. His manager also told him to leave. FRANCISCO still did not leave when he was told by his supervisor. At that point, the store manager / supervisor suggested that he and I would leave and go to a different area of the store. I told the manager what occurred and suggested that he review the store camera footage. I told him, "He needs to be written up". The manager said, "I don't know what happened to him - He's one of my best staff". I reiterated, "He needs to learn proper customer service." At that point the manager offered me a free piece of fish, walked with me to see that there was no frozen fish and made the selection of Cod for me to take free of charge. I have lived in the area for nearly 30 years, even before the Pavilions market was built on Platt near Victory. NEVER have I had such a distasteful experience. I will be sure to let my neighbors, consumers and my social media following know about the extremely impolite interaction I had with the meat boy FRANCISCO and give my honest opinion about other nearby alternatives to make quality shopping choices, including Ralph's on Sherman Way near Shoup, Ralph's on Victory near Fallbrook, Ralph's in the Calabasas plaza, Trader Joes on Fallbrook near Vanowen, Island Pacific Supermarket and Seafood on Roscoe and Bristol Farms in Calabasas.