AF
Affinity Water
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Really impressed
I was really impressed with how they handled a recent water leak. They were easy to reach (rather than waiting in the queue I selected the call-back option and they called back within 5 minutes), easy to talk to and quick to react. Within 2 days of raising the problem, an engineer came to assess the damage and within a week they had replaced the meter where the leak had occurred. Also very quick to calculate the leak allowance and issue a refund. Excellent work!