SR
SriLankan Airlines Official
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AVOID AT ALL COSTS - RIDICULOUS CUSTOMER SERVICE!!!!
I work for a travel agent who works on behalf of the customer. We have been misinformed by the airline that services are included, which aren't - and then Sri Lankan airlines are not willing to negotiate on the face they are in the wrong - their staff are unbelievably horrendous - VERY RUDE, they do not listen - they talk to you like your an idiot and are not happy to provide you with good customer service. Also trying to speak to a manager is not possible as the excuse is always the manager is not available - I have been on the phone to them over the course on 2 days for a total of over 4 hours. DO NOT EXPECT ANY RESOLUTION FROM THEIR CUSTOMER SERVICE!!!