Hello Services
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Terrible all round. Goodbye Services from me.
Hello services is cheaper than some and the experience reflects that price with the service they offer. Please note, the claim / guarantee they make regarding your end of tenancy clean and ensuring landlords are happy - they don’t honour this, nor live up to this standard. There were coffee ring marks lefts behind, smudges and general cleaning standards that you’d expect from a general clean, that were not even reached. As for the “professional” carpet - they cleaned it twice allegedly. But when another company tried it was cleaned to perfection (I paid for another company to come and correct their poor service). This just showed the tools / expertise they have are clearly inferior. I complained and received word that they wouldn’t do anything about that due to some small T&C fine print - shame you don’t lead with that small print when you say “end of tenancy guarantee”. Overall won’t ever consider using them again, don’t recommend them at all. A better response from your team / partial refund could have avoided a negative review, but you are so hell bent on charging customers for sub-par service and making a profit from poor work ethic, that you won’t retain any of your customers. Poor form, poor service, poor comms. Avoid. Goodbye Services.