TR
Travelocity
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HORRIBLE CUSTOMER SERVICE
Booked a flight/hotel package back in May. Show up at my hotel today to find they never received the reservation due to a change in ownership of the hotel. I have been on the phone with Travelocity for THREE HOURS with 7 different people in total trying to get them to do something to make this right. I have NEVER received such horrible customer service before. But the thing is that I'm such an insignificant customer that they honestly couldn't care less if I never use them again. They are a multi-million dollar company and someone poor like me doesn't even make a dent to them. They literally do not care that they have been so horrible to me.