Japan Crate
View company profile →
Slow Shipping, Missing Items, & Overpriced
I was a subscriber of Japan Crate for several years, (albeit on and off) while the service, prices, and shipping were quite good 2-4 years ago, nowadays not so much - slow shipping that’s not even free (my January crate took 40 days to get to me), crate prices going up, crates seem to recycle items from previous crates I’ve noticed, and slow CS response times. What really made me very displeased and made me cancel for good, was that my January crate came missing well over 5-6 items from it, on top of the $10 snail-speed shipping to make it that much worse. I contacted CS back in mid-February regarding wanting a refund, and I was told I was going to receive a replacement crate in about 4-6 weeks time and that I would receive an email regarding the crate’s shipping confirmation. Well, I’ve been very patient and now it’s April 14th and I can tell you neither of those things happened. I guess I just basically got lied to and ripped off with half of my January crate never even coming to me. EDIT/UPDATE (4/14/21): It seems like there was some sort of crate miracle today, on the day I wrote my initial review. My replacement crate arrived this afternoon via USPS, finally after 2 months of waiting. With that being said, I will redact my initial rating of 1 star, to a 2 star to reflect said change.